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Returns and Exchanges

30 Day Return Policy

We want your experience at Generation Water Systems to be fantastic and for you to be totally satisfied with your purchase. If for some reason you are not satisfied with your purchase, please read the Return Agreement to begin processing a return. When you receive our shipment make sure to inspect the packaging for damage, immediately open the packaging and inspect the product inside if possible. If the product is not damaged and you are satisfied with its condition, you can sign the carrier’s Bill of Lading accepting the delivery.

If your purchase is damaged, note on the Bill of Lading the damage and also if possible take pictures of the damaged packaging. Please contact the shipping company and ask for additional instructions on how to return the delivery. If for some reason they do not take care of things, please contact us so we make the necessary arrangement in replacing the original order. We want to deal with companies who take care of our customers.

Your product is covered with a full factory warranty.  The warranty will arrive with your product.  Please register your warranty with the manufacturer.  If for any reason your product fails during the warranty period, please contact the manufacturer at the number listed on your warranty.  If for some reason the manufacturer does not fully satisfy your requests, please let us know.  We’re an honest company and we will do our best to take care of our customers.

If you purchase a product and are not happy with it, you can send it back.  We want to make sure you understand that you will be responsible for the original and return shipping cost so please take the time to look careful at the pictures and product information on our web site.  Returns are subject to a 20% restocking fee plus the original and return shipping fees. Please remember that incurred shipping and handling expenses are non-refundable. All sales are final on closeout and clearance items. Refunds will be issued 7 to 10 days from the date the order is picked up. You can request a return through our RMA request form.


How can I cancel an order?
If you need to cancel an order, please call us immediately at (239) 599-8873. We will do everything possible to stop the ordering process and confirm with you if any charges will take effect. If you trying to cancel your order outside of business hours, please send an email to and we will reach out within 24 hours.


When buying from us you are acknowledging the following Return Agreement:


  • I understand that I am responsible for not only the return shipping cost but also the original shipping cost to me. Although, I may have not been charged for the original shipping cost, I understand the cost will be disclosed and is refundable upon this return.
  • I understand that the products need to be returned unused, in the original packaging. If the original packing is not available, I understand that an additional charge may be incurred.
  • I understand that if I have any questions regarding this return policy, I can call Generation Water Systems store at (239) 599-8873